At Wits End Wellness Centre Inc.

Missed Appointments

When you book an appointment with us, that time is set aside for you - and ONLY you. We never double book and we try to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment a few minutes before your scheduled appointment.

Please understand that missed appointments prevent us from catering to other clients.

That said, our policy is simple. If you do not show up for your scheduled appointment, and you have not notified us at least 12 hours in advance, you may be required to pay the full cost of the treatment as booked.

Cancellations

In the event that you are unable to keep your scheduled appointment with us, please contact us by phone or email at least 12 hours prior to your appointment. If you do not reach us, please leave a message on our voice-mail system. If we do not hear from you within this time frame, and you do not keep your appointment, the above policy may be applied.

We recognize that no one is perfect and there are circumstances that are out of your control (sudden illness, dangerous driving conditions, family emergencies, etc.) and we may make an exception to the above policies on those rare occasions.